Please be advised that The Perola Padilha Clinic & Spa has a 24hr cancellation policy.
Failure to cancel your appointment less than 24hrs before your scheduled appointment your session will be considered performed.
In case you want to reschedule the session you missed. We give you the option to pay a fee of 25 euros per hour lost from your treatment and reschedule the session that was considered completed.
Please be also aware that late arrivals (10 min tolerance) will be charged the full amount for their scheduled appointment duration.
Also, we do not do refunds in case of no show and 24hrs after your cancellation.
In order to re-schedule the package or its sessions, it must be requested with a 24-hour notice.
We do not work with the refund of packages or sessions. (Maximum period for completing package is a maximum of 6 months)
Images taken inside the clinic can be used in digital marketing, scientific articles, without identity being disclosed.
We do not issue retroactive receipts. Upon requesting your receipt, it will be sent within 7 working days.
We are not responsible for your belongings within our space.